Terms of service
TERMS OF SERVICE
1. Overview
This website is operated under the ONE77 Sports brand. Throughout the website, the terms “ONE77 Sports”, “we”, “us” and “our” refer to ONE77 Sports and, where applicable, its authorised seller and fulfilment partner.
By accessing this website, placing an order, purchasing a product or otherwise using the services available through this website, you agree to these Terms of Service together with the policies referred to herein.
Please read these Terms carefully before using the website or placing an order.
2. Eligibility, Lawful Purchase & Use
Products offered through ONE77 Sports are intended for lawful sporting, recreational, training, target-shooting and other lawful purposes.
By purchasing a product from ONE77 Sports, the customer confirms that they are legally entitled to purchase, possess and use the product under applicable Indian law.
Certain products may be subject to age, identification, documentation, licensing or other requirements depending upon their specifications and applicable law.
ONE77 Sports and/or its authorised seller or fulfilment partner reserves the right to request information or documentation reasonably required for order processing or compliance and may decline or cancel an order where applicable requirements are not satisfied.
The customer is responsible for understanding and complying with applicable laws and regulations governing the possession, storage, transportation and use of the product purchased.
3. Age & Verification Requirements
Orders for airguns and other age-restricted products, where applicable, must be placed by an adult legally eligible to purchase the relevant product.
ONE77 Sports and/or its authorised seller may request proof of age, identity, address or other documentation where required for order processing or compliance with applicable requirements.
Where products are used by younger participants for lawful sporting or recreational activities, such use should take place only where legally permissible and under appropriate responsible adult supervision.
4. Product Information
ONE77 Sports makes reasonable efforts to provide accurate product descriptions, specifications, photographs, compatibility information and other relevant product details.
Customers are responsible for reviewing this information carefully before placing an order and should contact ONE77 Sports before purchase if clarification is required.
Product photographs are intended to represent products accurately. Minor differences in colour, finish, packaging or appearance may occur because of manufacturing variations, product revisions, lighting, photography or display settings.
Accessories, scopes, mounts, bipods, bags, pellets or other items appearing in product photographs are not included unless specifically stated as included in the product description.
5. Prices & Taxes
Product prices displayed on the website are the prices applicable at the time of ordering and include applicable GST where stated or configured accordingly.
Shipping, delivery or other applicable charges will be displayed during checkout where applicable.
ONE77 Sports reserves the right to change prices, offers and promotions prospectively without prior notice.
A subsequent price change will not ordinarily alter the price of an already confirmed order, except where an obvious pricing, listing or technical error has occurred.
6. Orders & Acceptance
Submission of an order and successful payment or payment authorisation does not necessarily constitute final acceptance of the order.
Orders may be subject to product availability, payment confirmation, order verification, applicable documentation requirements and fulfilment checks.
ONE77 Sports reserves the right to decline or cancel an order where reasonably necessary, including in cases of product unavailability, payment failure, suspected fraud, incorrect pricing, inability to complete applicable verification requirements, delivery restrictions or other legitimate fulfilment reasons.
Where ONE77 Sports cancels a paid order for reasons attributable to ONE77 Sports or its fulfilment partner, the amount paid by the customer will be refunded in full without a customer cancellation deduction.
7. Payment
Customers may use the payment methods made available at checkout.
Customers are responsible for providing accurate billing, payment, contact and delivery information.
Payment processing may be performed by third-party payment service providers. Their processing systems and timelines may affect payment confirmation and refund timelines.
8. Partial Cash on Delivery (Partial COD)
Where Partial Cash on Delivery is available, the customer is required to pay 10% of the total order value in advance at checkout, with the remaining amount payable at the time of delivery.
The 10% advance forms part of the total purchase price and is not an additional charge.
If the customer requests cancellation before the order has been packed or processed for dispatch, applicable payment-processing, banking and transaction charges actually incurred in collecting and reversing the advance may be deducted before the remaining amount is refunded.
Once the order has been packed or processed for dispatch, cancellation will not ordinarily be available.
If a Partial COD order has been dispatched and the customer refuses delivery, fails to pay the remaining COD amount, fails to cooperate with reasonable delivery attempts, provides incorrect or incomplete delivery information resulting in failed delivery, or otherwise causes the shipment to be returned to origin for reasons attributable to the customer, the 10% advance will be forfeited and will not be refunded.
The advance helps offset costs and commercial risks already incurred, including outward and return transportation, handling, payment-processing costs, capital committed to the shipment and the risk of product or packaging damage during two-way transportation.
The advance will not be forfeited where non-delivery or return is attributable to ONE77 Sports, its fulfilment partner, an incorrect product being dispatched, or another circumstance for which the customer is not responsible.
9. Cancellation of Fully Prepaid Orders
Cancellation of fully prepaid orders is governed by the ONE77 Sports Cancellation, Return & Refund Policy.
A cancellation request may be accepted only before the order has been packed or processed for dispatch.
Where an eligible fully prepaid order is cancelled by the customer, a 3% cancellation charge will be deducted from the amount paid towards payment-processing, banking and transaction costs associated with processing and reversing the payment.
Once an order has been packed, processed for dispatch or handed over to the logistics provider, cancellation will not ordinarily be available.
10. Pre-Dispatch Inspection & Documentation
ONE77 Sports and/or its authorised fulfilment partner follows a pre-dispatch inspection and documentation process.
Before dispatch, the actual product being supplied is inspected and may be documented through photographs and/or video showing the product, its condition, supplied items or accessories and final packaging.
Relevant pre-dispatch video and/or photographs are shared with the customer before dispatch and may also be retained as part of the order record.
These records may be considered when investigating subsequent claims relating to product condition, incorrect supply, missing items, packaging or transit damage.
11. Shipping & Delivery
Shipping and delivery are governed by the ONE77 Sports Shipping & Delivery Policy.
Shipping charges, where applicable, are displayed at checkout.
Delivery dates or timelines communicated by ONE77 Sports or a logistics provider are estimates unless expressly stated otherwise.
Delivery may be affected by courier serviceability, transportation disruption, weather, public restrictions or other circumstances outside the reasonable control of ONE77 Sports.
Customers are responsible for providing complete and accurate shipping and contact information.
12. Returns, Exchanges, Refunds & Change of Mind
ONE77 Sports provides detailed product information to enable customers to make informed purchasing decisions.
Returns, exchanges or refunds are not accepted solely because a customer changes their mind, no longer requires the product, selects an incorrect product, model or variant, or subsequently decides that the product is unsuitable for their intended purpose where the relevant product information was clearly disclosed before purchase.
Genuine claims involving transit damage, materially defective products, incorrectly supplied products or missing items will be reviewed in accordance with the ONE77 Sports Cancellation, Return & Refund Policy and applicable law.
Customers are strongly advised to record a continuous unboxing video beginning with the unopened shipping package and continuing until the complete product and supplied contents are visible.
ONE77 Sports may compare customer-supplied evidence with its pre-dispatch product, inspection and packing records when investigating a claim.
13. Manufacturing Defects & Warranty
Where a product carries a manufacturer's warranty, manufacturing defects will be handled in accordance with the applicable manufacturer's warranty terms and conditions.
ONE77 Sports will, where reasonably possible, assist customers in identifying and coordinating the appropriate warranty or service process.
Normal wear and tear, misuse, accidental damage, improper handling, unauthorised alteration, dismantling or repair are not ordinarily treated as manufacturing defects unless otherwise provided under the manufacturer's warranty or applicable law.
14. Responsible & Prohibited Use
Airguns, shooting equipment and related products must be handled responsibly and used only for lawful purposes and in appropriate and safe environments.
Products purchased through ONE77 Sports must not be used for any unlawful activity, to threaten or intimidate any person, to cause unlawful injury or damage, or in any manner prohibited by applicable law.
Customers are responsible for taking appropriate safety precautions, including maintaining a safe direction of fire, using suitable targets and backstops, selecting an appropriate shooting environment and preventing unauthorised access to the product.
Customers should read and follow applicable manufacturer operating, maintenance and safety instructions.
Products must not be unlawfully or improperly modified, including modifications that may alter their specifications, safety characteristics or legal classification. Unauthorised modification may also affect manufacturer warranty coverage.
The purchaser is responsible for the lawful possession, storage, transportation and use of products after delivery and for ensuring that they are not made available to persons who are not legally or appropriately permitted to possess or use them.
ONE77 Sports does not authorise, encourage or condone the use of any product sold through its website for unlawful purposes.
To the extent permitted by applicable law, ONE77 Sports and its authorised seller or fulfilment partner will not be responsible for consequences arising from unlawful use, deliberate misuse, unsafe handling or unauthorised modification of a product after delivery.
15. Prohibited Website Use
Customers and visitors must not use this website:
• For unlawful or fraudulent purposes;
• To provide false, misleading or fraudulent information;
• To interfere with the operation or security of the website;
• To attempt unauthorised access to systems or customer information;
• To misuse payment, COD or ordering systems; or
• To purchase products in violation of applicable law.
ONE77 Sports may restrict access, decline transactions, cancel orders or take other appropriate action where misuse or fraudulent activity is reasonably suspected.
16. Intellectual Property
Unless otherwise stated, ONE77 Sports branding, original website content, text, graphics, photographs, videos, illustrations and other original materials appearing on the website are owned by or licensed for use by ONE77 Sports and/or their respective rights holders.
Manufacturer names, trademarks, product names and logos remain the property of their respective owners.
Website content may not be reproduced, commercially exploited, republished or distributed without appropriate permission except where permitted by law.
17. Third-Party Services
The website may use services supplied by third parties, including ecommerce, payment, logistics, communication and technology providers.
ONE77 Sports is not responsible for the independent operation of third-party systems outside its reasonable control, although reasonable assistance will be provided with order-related issues where appropriate.
18. Website Availability
ONE77 Sports does not guarantee uninterrupted availability of the website.
Maintenance, technical problems, third-party services or circumstances outside our reasonable control may temporarily affect website availability or functionality.
19. Errors & Omissions
ONE77 Sports reserves the right to correct genuine typographical, technical, pricing, specification or availability errors appearing on the website.
If a material error affects an order already placed, the customer will be informed and an appropriate resolution offered, including cancellation and refund where the order cannot reasonably be fulfilled as represented.
20. Limitation of Liability
To the extent permitted by applicable law, ONE77 Sports will not be responsible for indirect or consequential loss arising from unlawful use, deliberate misuse, unsafe handling, use contrary to manufacturer instructions, unauthorised modification or circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability, remedies or consumer rights that cannot lawfully be excluded or limited under applicable Indian law.
21. Privacy
Personal information collected through the website is handled in accordance with the ONE77 Sports Privacy Policy and applicable requirements.
Information may be shared with payment processors, authorised sellers or fulfilment partners, logistics providers and other service providers where reasonably necessary to process, verify, fulfil and deliver an order or provide requested services.
22. Changes to These Terms
ONE77 Sports may update these Terms of Service from time to time to reflect changes in products, services, website functionality, business operations or applicable requirements.
The version published on the website at the relevant time will apply, subject to applicable law. Material changes will not retrospectively remove rights already accrued to customers.
23. Governing Law
These Terms and transactions conducted through ONE77 Sports are governed by the laws of India.
Nothing in these Terms is intended to restrict any jurisdiction, remedy or consumer right available under mandatory provisions of applicable Indian law.
24. Contact
Questions regarding these Terms, an order or any ONE77 Sports policy may be submitted through the customer-support contact details published on the website.