Shipping policy
Shipping & Delivery Policy
ONE77 Sports currently delivers products to serviceable locations across India through authorised logistics partners. Orders are fulfilled by ONE77 Sports and/or its authorised fulfilment partner, Jhansi Armoury.
Shipping Charges
Shipping charges, where applicable, are calculated and displayed at checkout before payment. Charges may vary depending on the product, destination, shipment requirements and available logistics service.
Order Processing
Orders are processed after successful payment and order confirmation. Dispatch timelines may vary depending on product availability, order verification, destination and logistics requirements.
Pre-Dispatch Inspection & Documentation
Before dispatch, the actual product being shipped is inspected and documented.
ONE77 Sports and/or its fulfilment partner will create appropriate pre-dispatch documentation, which may include:
• Video showing the product and its condition
• Photographs of the product
• Photographs or video of the items and accessories included with the order
• Photographs of the product after packing and of the final shipment package
The relevant pre-dispatch video and/or photographs are shared with the customer before dispatch and may be retained as part of the order record.
This process provides a record of the product's condition, the contents of the shipment and the condition of the package before it is handed over to the logistics provider.
Dispatch & Delivery
Once dispatched, available tracking information will be provided to the customer.
Delivery timelines depend on the destination, courier serviceability and logistical conditions. Any delivery estimate provided is indicative and may be affected by circumstances outside the direct control of ONE77 Sports.
Customers are responsible for providing complete and accurate shipping address, PIN code and contact information when placing an order. Delays or failed deliveries resulting from incorrect or incomplete information may require additional delivery arrangements or charges.
Receiving Your Shipment
Customers are strongly advised to record a continuous video showing the unopened package and the complete unboxing process until the product and supplied contents are clearly visible.
If the outer package appears visibly damaged, opened or tampered with at the time of delivery, the customer should photograph or record its condition before opening it and contact ONE77 Sports promptly.
In the event of a claim concerning transit damage, missing contents or an incorrectly supplied product, ONE77 Sports may review its pre-dispatch records together with photographs, videos and other information supplied by the customer.
Product & Documentation Requirements
Certain products may require additional customer information, verification or documentation before dispatch where applicable under prevailing laws or regulations. Such orders will be dispatched after the applicable requirements have been completed.
Serviceability
If an order cannot be delivered to the selected location through the available logistics network, ONE77 Sports will contact the customer to determine the appropriate next step.
For shipping or delivery assistance, customers may contact ONE77 Sports through the customer-support details provided on the website.