Refund policy
Cancellation, Return & Refund Policy
ONE77 Sports provides detailed product descriptions, specifications, photographs and other relevant product information on its website to enable customers to make an informed purchase decision.
Customers are requested to carefully review the product details, specifications, compatibility, price and other relevant information before completing an order. Customers may contact ONE77 Sports before purchase if they require clarification regarding a product.
1. Change of Mind / Incorrect Product Selection
Returns, exchanges or refunds will not be accepted solely because a customer:
• Changes their mind after placing or receiving an order;
• No longer wants or requires the product;
• Selects the wrong product, model or variant; or
• Subsequently decides that the product is unsuitable for their intended purpose where the relevant product information was clearly disclosed on the website at the time of purchase.
Customers are therefore requested to make their purchase decision carefully before confirming an order.
This restriction does not apply to genuine claims concerning products that are damaged in transit, materially defective upon receipt, incorrectly supplied, incomplete, or otherwise eligible for a remedy under applicable law.
2. Cancellation of Fully Prepaid Orders
A customer may request cancellation of a fully prepaid order only before the order has been packed or processed for dispatch.
Where such cancellation is accepted, a cancellation charge of 3% of the total amount paid will be deducted towards payment-processing, banking and transaction costs associated with processing and reversing the payment. The balance will be refunded to the original payment method.
Once an order has been packed, processed for dispatch or handed over to the logistics provider, cancellation will not ordinarily be available.
3. Partial Cash on Delivery (Partial COD)
Where Partial COD is offered, the customer is required to pay 10% of the total order value in advance at checkout, with the remaining amount payable at the time of delivery.
The 10% advance forms part of the total purchase price and is not an additional charge over and above the order value.
If the customer requests cancellation before the order has been packed or processed for dispatch, the cancellation may be accepted. Applicable payment-processing, banking and transaction charges actually incurred in collecting and reversing the advance payment will be deducted, and the remaining amount of the advance will be refunded.
Once a Partial COD order has been packed or processed for dispatch, cancellation will not ordinarily be available.
4. Refused Delivery and Return to Origin (RTO) — Partial COD
If a Partial COD order has been dispatched and the customer:
• Refuses to accept delivery;
• Refuses or fails to pay the balance COD amount;
• Is unavailable or fails to cooperate with reasonable delivery attempts;
• Has provided incorrect or incomplete delivery/contact information resulting in unsuccessful delivery; or
• Otherwise causes the shipment to be returned to origin for reasons attributable to the customer,
the 10% advance payment will be forfeited and will not be refunded.
The Partial COD advance helps offset costs and commercial risks already incurred in processing and dispatching the order, including outward and return transportation, handling, payment-processing costs, capital committed to the shipment, and the risk of damage to the product or packaging during two-way transportation.
The 10% advance will not be forfeited where the failed delivery or return is attributable to ONE77 Sports, its fulfilment partner, an error in the order dispatched, or circumstances for which the customer is not responsible. Such cases will be reviewed and an appropriate resolution or refund provided.
5. Pre-Dispatch Inspection & Documentation
ONE77 Sports and/or its authorised fulfilment partner follows a pre-dispatch inspection and documentation process.
Before dispatch, the actual product being supplied is inspected. ONE77 Sports and/or its fulfilment partner will create appropriate documentation, which may include:
• Video showing the actual product and its condition;
• Photographs of the product;
• Photographs or video showing the items and accessories included with the order; and
• Photographs of the product after packing and of the final shipment package.
Relevant pre-dispatch video and/or photographs are shared with the customer before dispatch and may also be retained as part of the order record.
This documentation establishes a record of the product's condition, the contents of the shipment and the condition of its packaging before handover to the logistics provider.
6. Receiving & Unboxing the Shipment
Customers are strongly advised to record a continuous unboxing video, beginning with the unopened shipping package and continuing until the complete product and supplied contents are clearly visible.
If the package appears visibly damaged, opened or tampered with at the time of delivery, the customer should, wherever reasonably possible, photograph or record the condition of the package before opening it and contact ONE77 Sports promptly.
The customer should preserve the original product, packaging and supplied contents while a claim is under review.
7. Genuine Product or Fulfilment Issues
The no-change-of-mind policy does not prevent customers from reporting genuine problems with their orders.
A claim may be reviewed where:
• The product supplied is different from the product ordered;
• An item or component that should have been included is missing;
• The product has suffered damage during transportation; or
• The product is materially defective upon receipt.
Customers should contact ONE77 Sports promptly after delivery upon discovering such an issue.
8. Evidence Required for a Claim
To properly investigate a claim, ONE77 Sports may request:
• The customer's continuous unboxing video;
• Photographs or video of the shipping package;
• Photographs or video clearly showing the reported problem;
• Order and delivery information; and
• Any other information reasonably required to assess the claim.
ONE77 Sports may compare this evidence with its own pre-dispatch inspection video, product photographs, packing photographs and other order records.
9. Products Not Eligible for Return, Exchange or Refund
Except in the case of a genuine eligible claim or where otherwise required under applicable law, a product will not qualify for return, exchange or refund where:
• The customer has changed their mind;
• The customer selected an incorrect product, model or variant despite the relevant information being disclosed on the website;
• The product has been used, altered, modified, dismantled, repaired or tampered with after delivery;
• The product has been damaged due to misuse, improper handling, improper installation, accident, neglect or failure to follow applicable instructions;
• A consumable product has been opened or used and there is no genuine defect or fulfilment issue;
• The product has been returned incomplete or without items originally supplied with it; or
• Damage has occurred after delivery for reasons not attributable to ONE77 Sports, its fulfilment partner, manufacturer or logistics provider, as applicable.
10. Manufacturing Defects & Warranty
Where a product is covered by a manufacturer's warranty, manufacturing defects will be handled in accordance with the applicable manufacturer's warranty terms and conditions.
ONE77 Sports will assist the customer in identifying and coordinating the appropriate warranty or service process where reasonably possible.
Normal wear and tear, accidental damage, misuse, unauthorised modification, dismantling or repairs performed outside the applicable authorised service process are not treated as manufacturing defects unless otherwise provided under the manufacturer's warranty.
11. Resolution of Approved Claims
Once a genuine claim has been reviewed and approved, ONE77 Sports will determine an appropriate resolution according to the circumstances of the case.
This may include:
• Replacement of an affected product or component;
• Supply of a missing or incorrectly supplied item;
• Appropriate warranty/service assistance; or
• A refund where replacement or another reasonable resolution is unavailable or inappropriate.
Approval of a claim does not automatically mean that a refund will be issued where the issue can reasonably be resolved through replacement, correction or applicable warranty support.
12. Refund Processing
Where a refund is approved, it will ordinarily be initiated to the original payment method used for the transaction.
Payment gateways, banks, card issuers and other payment providers may require additional time to credit the refunded amount after ONE77 Sports has initiated it.
Any cancellation deduction expressly provided for under this policy will be applied before the applicable refund is processed.
13. Cancellation by ONE77 Sports
If ONE77 Sports is unable to fulfil an order and cancels it for reasons attributable to ONE77 Sports or its fulfilment partner, any amount already paid by the customer will be refunded in full without a cancellation deduction.
14. Applicable Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to a customer under applicable Indian law.